Privacy Policy for Nolawi App

This Privacy Policy explains how Nolawi App collects, uses, and protects your personal information. Nolawi is part of the Ethiopian Orthodox Tewahedo Church (EOTC) spiritual guidance ecosystem and serves to strengthen the Spiritual Father–Child relationship through secure, AI-assisted tools.

1. Information We Collect

We collect and process personal and spiritual engagement data necessary to deliver our services responsibly and securely.

1.1 User Information

• Name, email address, and account role (Spiritual Father or Spiritual Child)
• Profile information voluntarily shared during registration
• Relationship links between Spiritual Fathers (SF) and Spiritual Children (SC)

1.2 Communication and Check-In Data

• Chat messages, AI check-in responses, and appointment summaries
• Spiritual and emotional engagement topics (e.g., Marriage, Prayer, Fasting, Faith)
• Follow-up preferences (e.g., Weekly, Monthly) and completion logs

1.3 System and Analytical Data

• Aggregated metrics for dashboards (engagement frequency, topic trends, follow-up completion rate)
• Crisis detection indicators used strictly for safety purposes
• Device type, app version, and anonymous diagnostic information

2. How We Use Your Information

• Facilitate private and compassionate communication between SFs and SCs
• Enable AI-driven follow-ups through the Intelligent Follow-up Engine
• Generate anonymized insights via the Unified Reporting Dashboard
• Detect emergencies and trigger real-time notifications
• Schedule and confirm appointments
• Provide personalized pastoral recommendations

We never sell or share your personal data for advertising or unrelated third-party marketing.

3. Data Security and Encryption

• AES-256 encryption for data stored at rest
• TLS encryption for data in transit
• Two-Factor Authentication (2FA) for Spiritual Father access
• Role-based access control
• Regular security audits and uptime monitoring (≥99.9%)

4. Data Sharing and Access Control

• Between linked SF–SC relationships for pastoral purposes
• With internal teams under strict confidentiality
• With secure third-party cloud providers
• When legally required or to protect user safety

5. Data Retention and Deletion

User data is retained only as long as necessary to support active relationships and legal responsibilities.

• Personal identifiers and messages are permanently deleted upon request
• Anonymized statistical data may be retained

6. Children’s Privacy

• Accounts under 18 require verified supervision
• No data is collected from minors without consent

7. Your Rights and Choices

• Access or correct your data
• Request deletion
• Manage AI follow-up preferences
• Request activity and check-in summaries

8. Contact Us

9. Updates to This Policy

This policy may be updated to reflect new features or improvements. Continued use of Nolawi signifies acceptance of the latest version.